Homewood Suites by Hilton Raleigh Cary I-40

We traveled with our two dogs for the first time, and Homewood Suites by Hilton is a perfect place for families with pets! We were able to preselect our room, convenient to the elevator. The king suite was carpeted around the bed and sofa area, but had hard floors in the kitchen. This made it very easy to feed the dogs and keep the room neat. We also loved the location on a quiet street near wooded apartments for walking the dogs. Thank you!

Spent the whole week at this hotel and they only came in the room to clean one time. Went to the front desk 4 different times to get more wash rags and explain we needed wash rags each day. Front desk staff always said they would take care of it. Each night we returned to the room nothing had been done. Saw room cleaning staff on my floor playing on their phone in the morning. Maybe spend more time on what the customer wants and needs and less time on their phone laughing at good knows what. All I asked is the trash be taken out, 3 clean wash rags and Coffee for the morning. By far this Hilton is worse. Can't think the Hilton name would want one of their hotels operating like this one does. Will never stay there again. Terrible!

Let me start out by saying this hotel stay was NOT GOOD but the front-desk, breakfast staff and people staying in the hotel are WONDERFUL! Besides a few key points. I trusted this hotel based off all the other beautiful reviews on here, but I don't think I'll be coming back unfortunately. My safety is more important and I don't want to be sleeping with bugs or get food poisoning. 1. The Room I picked this specific hotel not only for the reviews, but because it had a kitchen but when we got there, they had two pots, one knife, one butter knife and 2 plates. Besides normal bowls, cups and silverware. Not only were we lacking in the dish department but they had OTHERS DISHES still in there! Such as various containers, nothing else was in these cabinets and it was very hard to do any cooking. The TV was completely busted, it "worked" but not very well, with random colors being out of place, desyncing and half of the time being a pixely mess. When I went to open our curtains there were ladybugs..EVERYWHERE, not just one but 10+ and I found more crawling across the floors behind the couch. Well I love ladybugs and all, I have never wished to sleep with them. Well the room was clean and tidy, they left us with all the previous attendants amenities instead of changing them out. Aka the toilet paper, paper towels, shampoo, conditioner and body wash. So we barely had any! 2. Maid Service It isn't bad that the maid service is so attentive BUT I was severely creeped out, my trust was broken and I felt so disgusting being in that room. Myself and my SO stayed from the 31st to 3rd (when I am making this as I got home and wanted it fresh in my mind), and on the day we got in, it was late, we had just been taking kids out trick or treating. So we were exhausted and the next morning, we were as well, but I forgot to set the privacy lock which is my bad~! On the other hand the maids came in WHILE WE WERE ASLEEP, and left a note. That was a big red flag for me, we saw they came later in the day too when we were out which was fine and dandy (besides them only making the bed..) but the creepiest part is when it came to that night of the 1st. I set the lock and privacy lock this time and around 11 when I right got out of the shower, I heard the familiar BANG of the door being hit against the privacy lock. My SO tried to tell me it was nothing and probably just me mishearing but we went to bed right after that, I woke up at 2am to see that the lock was indeed undone. That is incredibly disturbing. The next few days were "fine" though once again they only did the bed and each time I had to nervously check my suitcases and everything because I'm paranoid with how maid service has been so far and everything else, it really set me off. 3. The Food This isn't a huge deal because the breakfast is free! And I could have gotten up off my butt to make my own- but the breakfast was..Okay, if you want to risk food poisoning. It is not the ladies in the kitchens fault as they are sweet as heck and probably overworked for that 3 hours breakfast goes on, but it's pretty awful. Undercooked food, especially if you go when it starts, go later! (Breakfast starts at 6:30 to 9:30 and I found it was the best between 7-8.) There was hair on the ham (like little hairs inside the ham..Which might have been worms to be honest, but I didn't eat it!), undercooked bacon, boiled sausage, undercooked potatoes most days, stale bread/pastries, overcooked oatmeal, and stale cereal. I'd say the biscuits were probably the best part! I recommend ordering out or just making your own breakfast. 4. Small Things The walls and floors are very thin, we were placed right by the elevators and I heard that ALL night, the people upstairs and their yapper dog, and garbage trucks outside. The fan on the ceiling did NOT work well. I'd say it worked about 1/10 times, it was on when we came and then just..Died. When I went to the bathroom, there was a janitor constantly asking me if I was done. A MALE at that, coming into the female bathroom knocking on my stall. Uncomfortable as hell!